Sona11 Privacy Policy — Protecting Your Data Is Our First Responsibility

Sona11 places the highest importance on its users' privacy. When you register on our platform, play games, or use any of our services, we collect certain information. This Privacy Policy has been created to maintain complete transparency about how that information is collected, used, and protected.

This policy applies when you:

• You use the Sona11 website or mobile platform.
• Register or log in to the platform.
• Play any game or place a bet.
• Contact Customer Support.
• Make any financial transaction.

Sona11 Two types of information are collected — what you provide directly (voluntary) and what is gathered automatically while you use the platform.

Voluntarily Provided Data (information you submit):

• Full name and date of birth.
• Mobile number and email address.
• Residential address.
• National ID or passport (for KYC verification).
• Payment information (mobile banking number).

Automatically Collected Data (gathered by the platform):

• IP address and device type.
• Browser and operating system information.
• Log of pages visited and time spent on each.
• Gaming history & transaction records.
• Cookies and session data.

Sona11 No information is collected without purpose. Every piece of data we collect has a clear and legitimate reason behind it. Your information is used for the following purposes:

• Account Management: Creating, verifying, and maintaining your account.
• Service Delivery: To ensure uninterrupted delivery of gaming, betting, and transaction services.
• Ensuring Security: Detecting and preventing fraud, hacking, and other malicious activity.
• Legal Compliance: Meeting KYC, AML (Anti-Money Laundering), and other regulatory requirements.
• Contact: Important notifications, promotional offers & support.
• Improvement: Improving platform experience and performance.
• Responsible Gaming: Identifying unusual gaming patterns to provide timely assistance.

Sona11 Your data is protected in accordance with the highest industry standards. Our security infrastructure operates across multiple layers of protection.

• 256-bit SSL/TLS Encryption: All data transmissions are encrypted.
• Firewall & Intrusion Detection: Prevention of unauthorized access.
• 24/7 Security Monitoring: Continuous monitoring of server and account activity.
• Data Backup: Regular encrypted backups maintained.
• Two-Factor Authentication (2FA): Enhanced security features for your account.

How Long Is Data Retained? Some data may be retained for up to five years after account closure, as required by law, while the account remains active and thereafter. Financial transaction records are kept in accordance with regulatory requirements.

Sona11 Your data is never sold to third parties. However, in limited circumstances, certain information may be shared with specific parties:

• Payment Providers: Necessary information is shared with payment services such as bKash, Nagad, and Rocket to process transactions.
• Game Provider: Certain technical data may be shared for game operation purposes.
• Regulatory Authority: We may be required to share necessary information with government or regulatory authorities due to legal obligations.
• Law Enforcement: Where required by a court order or applicable legal obligation.

All third parties acting on behalf of Sona11 are contractually obligated to adhere to our privacy standards.

Sona11 Cookies are used to enhance your experience on the platform. A cookie is a small data file stored on your device that helps the website remember your preferences.

You can delete existing cookies or block new ones through your browser settings. Please note, however, that disabling necessary cookies may cause certain key features of the platform to stop working.

Sona11You have full control over your data on . You may exercise the following rights at any time:

Sona11 We strictly do not provide services to anyone under 18. We do not knowingly collect any data from minors.

• If a minor accidentally creates an account and we detect it, all associated data will be deleted immediately.
• If a parent or guardian believes their child is using Sona11, please contact support@sona11.ws and immediate action will be taken.
• Parents and guardians are encouraged to enable parental controls on their children's devices.

Sona11 This privacy policy may be updated due to business needs, legal changes, or technological advancements.

• For significant changes, advance notice will be sent to your registered email or via SMS.
• The date of each update is clearly stated at the top of the page.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• If you do not agree to the updated policy, please close your account and request deletion of all your data.

For any privacy-related questions, concerns, or complaints, please get in touch via Sona11Contact us at:

• Email: support@sona11.ws (response within 48 hours)
• Live Chat: Available on the platform 24/7
• Subject Line: Send us an email with the subject line "Privacy Request"

Our dedicated privacy team will respond to your request promptly. If your concern is not resolved to your satisfaction, you have the right to lodge a complaint with the relevant regulatory authority.